---
description: Compare Pega CRM vs Dynamics 365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Pega CRM vs Dynamics 365 Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups](/directory/3235/startup/software) > [Pega CRM \<span\>vs\</span\> Dynamics 365](https://www.softwareadvice.co.uk/compare/4045/106335/pega-crm/vs/microsoft-dynamics-crm)

# Compare Pega CRM vs Dynamics 365

Canonical: https://www.softwareadvice.co.uk/compare/4045/106335/pega-crm/vs/microsoft-dynamics-crm

> Detailed comparison between Pega CRM and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pega CRM | Dynamics 365 |
| **Overall rating** | 3.9/5 | 4.4/5 |
| **Total Reviews** | 13 | 5811 |
| **Starting Price** | US$90.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Pega CRM

- CRM
- Contact Management
- Customer Database
- Email Management
- Email Marketing
- For Insurance Industry
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Mobile Access
- Monitoring
- Reporting/Analytics
- Sales Pipeline Management
- Self Service Portal
- Support Ticket Management
- Workflow Management

### Dynamics 365

- CRM
- Contact Management
- Customer Database
- Customisable Templates
- Email Management
- Email Marketing
- For Insurance Industry
- Fund Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Mobile Access
- Monitoring
- Reporting/Analytics
- Sales Pipeline Management
- Scheduling
- Self Service Portal
- Support Ticket Management
- Workflow Management

## Links

- [View Pega CRM Profile](https://www.softwareadvice.co.uk/software/4045/pega-crm)
- [View Dynamics 365 Profile](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/4045/106335/pega-crm/vs/microsoft-dynamics-crm)

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