---
description: Compare Zoho Desk vs Deskhero regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoho Desk vs Deskhero Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Deskhero](https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero)

# Compare Zoho Desk vs Deskhero

Canonical: https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero

> Detailed comparison between Zoho Desk and Deskhero. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Deskhero |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 2212 | 1 |
| **Starting Price** | US$20.00 | US$9.95 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online |

## Key features

### Zoho Desk

- API
- Access Controls/Permissions
- Activity Dashboard
- Customer Communication
- Customisable Forms
- Data Import/Export
- Email Management
- Help Desk Management
- Inbox Management
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Ticket Management
- Website Integration

### Deskhero

- API
- Access Controls/Permissions
- Activity Dashboard
- Customer Communication
- Customisable Forms
- Data Import/Export
- Email Management
- Help Desk Management
- Inbox Management
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Ticket Management
- Website Integration

## Links

- [View Zoho Desk Profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
- [View Deskhero Profile](https://www.softwareadvice.co.uk/software/517401/Deskhero)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Deskhero Comparison","description":"Compare Zoho Desk vs Deskhero regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero","about":[{"@id":"https://www.softwareadvice.co.uk/software/393877/zoho-desk#software"},{"@id":"https://www.softwareadvice.co.uk/software/517401/Deskhero#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.co.uk/software/393877/zoho-desk","@id":"https://www.softwareadvice.co.uk/software/393877/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2212},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Deskhero","description":"Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. \n\nThe software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6685c339-172c-461d-a014-28190c9cd037.png","url":"https://www.softwareadvice.co.uk/software/517401/Deskhero","@id":"https://www.softwareadvice.co.uk/software/517401/Deskhero#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"9.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zoho Desk vs Deskhero","position":3,"item":"https://www.softwareadvice.co.uk/compare/393877/517401/zoho-desk/vs/Deskhero","@type":"ListItem"}]}]}
</script>