---
description: Compare Intercom vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intercom vs Freshcaller Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Intercom \<span\>vs\</span\> Freshcaller](https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller)

# Compare Intercom vs Freshcaller

Canonical: https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller

> Detailed comparison between Intercom and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intercom | Freshcaller |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 1133 | 35 |
| **Starting Price** | US$39.00 | £7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Intercom

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Collaboration Tools
- Contact Management
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Mobile Access
- Monitoring
- Queue Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

### Freshcaller

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Collaboration Tools
- Contact Management
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Mobile Access
- Monitoring
- Queue Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Intercom Profile](https://www.softwareadvice.co.uk/software/378292/intercom)
- [View Freshcaller Profile](https://www.softwareadvice.co.uk/software/436334/freshcaller)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Intercom vs Freshcaller Comparison","description":"Compare Intercom vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller","about":[{"@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software"},{"@id":"https://www.softwareadvice.co.uk/software/436334/freshcaller#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1133},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshcaller","description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. \n\nWith Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1a87d6a-e60d-41ab-9b40-12ffd7400707.png","url":"https://www.softwareadvice.co.uk/software/436334/freshcaller","@id":"https://www.softwareadvice.co.uk/software/436334/freshcaller#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":35},"offers":{"price":"7","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Intercom vs Freshcaller","position":3,"item":"https://www.softwareadvice.co.uk/compare/378292/436334/intercom/vs/freshcaller","@type":"ListItem"}]}]}
</script>