---
description: Compare AzureDesk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: AzureDesk vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [AzureDesk \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk)

# Compare AzureDesk vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk

> Detailed comparison between AzureDesk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | AzureDesk | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 50 | 3434 |
| **Starting Price** | US$12.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### AzureDesk

- API
- Analytics
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Freshdesk

- API
- Analytics
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View AzureDesk Profile](https://www.softwareadvice.co.uk/software/36663/azuredesk)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"AzureDesk vs Freshdesk Comparison","description":"Compare AzureDesk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.uk/software/36663/azuredesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"AzureDesk","description":"AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.\n\n\nAzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.\n\n\nThe ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.\n\n\nMonthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e432eab7-81a7-4074-b48a-da31736fa05f.png","url":"https://www.softwareadvice.co.uk/software/36663/azuredesk","@id":"https://www.softwareadvice.co.uk/software/36663/azuredesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":50},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3434},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"AzureDesk vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.uk/compare/36663/110247/azuredesk/vs/freshdesk","@type":"ListItem"}]}]}
</script>