Salesforce Service Cloud vs Microsoft Excel Comparison

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

Target size

Microsoft Excel

Microsoft Excel is a productivity solution that helps businesses of all sizes create spreadsheets to organize data and perform calculations. The... Learn more

Target size

Salesforce Service Cloud

Overall rating

4.4
(764 reviews)

Features rating

Value for Money
4.1
Features
4.4
Ease of Use
4.1
Customer Support
4.2
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Microsoft Excel

Overall rating

4.8
(18,948 reviews)

Features rating

Value for Money
4.6
Features
4.7
Ease of Use
4.3
Customer Support
4.3
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Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
Microsoft Excel
  • Free Version
  • Free Trial
Salesforce Service Cloud
  • Cloud-based
  • On-premise
Microsoft Excel
  • Cloud-based
  • On-premise
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Microsoft Excel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat