Salesforce Service Cloud vs Microsoft Excel Comparison

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

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Microsoft Excel

Microsoft Excel is a productivity solution that helps businesses of all sizes create spreadsheets to organize data and perform calculations. The... Learn more

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Salesforce Service Cloud

Overall rating

4.4
(778 reviews)

Features rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.1
Customer Support
4.2
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Microsoft Excel

Overall rating

4.8
(19,093 reviews)

Features rating

Value for Money
4.6
Functionality
4.7
Ease of Use
4.3
Customer Support
4.3
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Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
Microsoft Excel
  • Free Version
  • Free Trial
Salesforce Service Cloud
  • Cloud-based
  • On-premise
Microsoft Excel
  • Cloud-based
  • On-premise
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Microsoft Excel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat