---
description: Compare Salesforce Service Cloud vs Aptean Respond regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs Aptean Respond Comparison
---

Breadcrumb: [Home](/) > [HVAC Software](/directory/1552/hvac/software) > [Salesforce Service Cloud \<span\>vs\</span\> Aptean Respond](https://www.softwareadvice.co.uk/compare/363691/400756/service-cloud/vs/aptean-respond)

# Compare Salesforce Service Cloud vs Aptean Respond

Canonical: https://www.softwareadvice.co.uk/compare/363691/400756/service-cloud/vs/aptean-respond

> Detailed comparison between Salesforce Service Cloud and Aptean Respond. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Aptean Respond |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 820 | 2 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- API
- Audit Trail
- Call Tracking
- Case Management
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance
- Reporting/Analytics
- Routing
- Self Service Portal
- Service History
- Social Media Monitoring
- Survey/Poll Management
- Workflow Management

### Aptean Respond

- API
- Audit Trail
- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance
- Reporting/Analytics
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey/Poll Management
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.uk/software/363691/service-cloud)
- [View Aptean Respond Profile](https://www.softwareadvice.co.uk/software/400756/aptean-respond)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/363691/400756/service-cloud/vs/aptean-respond)

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