---
description: Compare OpenLM vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenLM vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [OpenLM \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/356858/436317/openlm-core/vs/freshservice)

# Compare OpenLM vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/356858/436317/openlm-core/vs/freshservice

> Detailed comparison between OpenLM and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenLM | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 15 | 685 |
| **Starting Price** | US$2.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OpenLM

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Management
- Audit Trail
- Compliance Management
- Dashboard
- IT Asset Tracking
- Inventory Management
- Inventory Tracking
- License Management
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Management
- Audit Trail
- Compliance Management
- Dashboard
- IT Asset Tracking
- Inventory Management
- Inventory Tracking
- License Management
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Workflow Management

## Links

- [View OpenLM Profile](https://www.softwareadvice.co.uk/software/356858/openlm-core)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/356858/436317/openlm-core/vs/freshservice)

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