---
description: Compare CallRail vs Dialpad regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CallRail vs Dialpad Comparison
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [CallRail \<span\>vs\</span\> Dialpad](https://www.softwareadvice.co.uk/compare/34474/74028/callrail/vs/dialpad)

# Compare CallRail vs Dialpad

Canonical: https://www.softwareadvice.co.uk/compare/34474/74028/callrail/vs/dialpad

> Detailed comparison between CallRail and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallRail | Dialpad |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 173 | 562 |
| **Starting Price** | US$55.00 | US$27.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CallRail

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Disposition
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Queue Management
- Recording

### Dialpad

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Disposition
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Queue Management
- Recording

## Links

- [View CallRail Profile](https://www.softwareadvice.co.uk/software/34474/callrail)
- [View Dialpad Profile](https://www.softwareadvice.co.uk/software/74028/dialpad)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/34474/74028/callrail/vs/dialpad)

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