---
description: Compare Vonage Business Communications vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Vonage Business Communications vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Vonage Business Communications \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent)

# Compare Vonage Business Communications vs LiveAgent

Canonical: https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent

> Detailed comparison between Vonage Business Communications and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vonage Business Communications | LiveAgent |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 320 | 1753 |
| **Starting Price** | US$19.99 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Vonage Business Communications

- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Queue Management
- Real-Time Chat
- Recording
- Reporting/Analytics
- Screen Sharing
- Unified Communications
- Video Conferencing

### LiveAgent

- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Queue Management
- Real-Time Chat
- Recording
- Reporting/Analytics
- Screen Sharing
- Unified Communications
- Video Conferencing

## Links

- [View Vonage Business Communications Profile](https://www.softwareadvice.co.uk/software/3447/vonage)
- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Vonage Business Communications vs LiveAgent Comparison","description":"Compare Vonage Business Communications vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent","about":[{"@id":"https://www.softwareadvice.co.uk/software/3447/vonage#software"},{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Vonage Business Communications","description":"Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c9e27f52-6da5-4833-88b7-82ff54019719.png","url":"https://www.softwareadvice.co.uk/software/3447/vonage","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/3447/vonage#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":320},"offers":{"price":"19.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Monitoring Software","position":2,"item":"/directory/1811/monitoring/software","@type":"ListItem"},{"name":"Vonage Business Communications vs LiveAgent","position":3,"item":"https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/3447/109980/vonage/vs/liveagent#breadcrumblist"}]}
</script>