---
description: Compare HaloITSM vs BoldDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HaloITSM vs BoldDesk Comparison
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [HaloITSM \<span\>vs\</span\> BoldDesk](https://www.softwareadvice.co.uk/compare/343984/359821/haloitsm/vs/bolddesk)

# Compare HaloITSM vs BoldDesk

Canonical: https://www.softwareadvice.co.uk/compare/343984/359821/haloitsm/vs/bolddesk

> Detailed comparison between HaloITSM and BoldDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HaloITSM | BoldDesk |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 44 | 1 |
| **Starting Price** | £49.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### HaloITSM

- AI Summarization
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation

### BoldDesk

- AI Summarization
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation

## Links

- [View HaloITSM Profile](https://www.softwareadvice.co.uk/software/343984/haloitsm)
- [View BoldDesk Profile](https://www.softwareadvice.co.uk/software/359821/bolddesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/343984/359821/haloitsm/vs/bolddesk)

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