---
description: Compare 360 SMS App vs Twilio regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: 360 SMS App vs Twilio Comparison
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [360 SMS App \<span\>vs\</span\> Twilio](https://www.softwareadvice.co.uk/compare/338470/390005/360smsapp/vs/twilio)

# Compare 360 SMS App vs Twilio

Canonical: https://www.softwareadvice.co.uk/compare/338470/390005/360smsapp/vs/twilio

> Detailed comparison between 360 SMS App and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 360 SMS App | Twilio |
| **Overall rating** | 5.0/5 | 4.4/5 |
| **Total Reviews** | 6 | 501 |
| **Starting Price** | US$7.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### 360 SMS App

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Contact Management
- Customisable Templates
- Mass Texting
- Polls/Voting
- Reporting/Analytics
- SMS Messaging
- Shortcodes

### Twilio

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Contact Management
- Mass Texting
- Natural Language Processing
- Performance Management
- Polls/Voting
- Recording
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Shortcodes

## Links

- [View 360 SMS App Profile](https://www.softwareadvice.co.uk/software/338470/360smsapp)
- [View Twilio Profile](https://www.softwareadvice.co.uk/software/390005/twilio)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/338470/390005/360smsapp/vs/twilio)

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