---
description: Compare ServiceTonic vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceTonic vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [ServiceTonic \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/32396/436317/service-tonic/vs/freshservice)

# Compare ServiceTonic vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/32396/436317/service-tonic/vs/freshservice

> Detailed comparison between ServiceTonic and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceTonic | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 8 | 803 |
| **Starting Price** | €20.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceTonic

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- License Management
- Live Chat
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- License Management
- Live Chat
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View ServiceTonic Profile](https://www.softwareadvice.co.uk/software/32396/service-tonic)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/32396/436317/service-tonic/vs/freshservice)

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