---
description: Compare Genesys Cloud CX vs Vocalcom Hermes360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Vocalcom Hermes360 Comparison
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX \<span\>vs\</span\> Vocalcom Hermes360](https://www.softwareadvice.co.uk/compare/323407/340225/pureconnect/vs/vocalcom-hermes360)

# Compare Genesys Cloud CX vs Vocalcom Hermes360

Canonical: https://www.softwareadvice.co.uk/compare/323407/340225/pureconnect/vs/vocalcom-hermes360

> Detailed comparison between Genesys Cloud CX and Vocalcom Hermes360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Vocalcom Hermes360 |
| **Overall rating** | 4.3/5 | 4.9/5 |
| **Total Reviews** | 269 | 17 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

### Vocalcom Hermes360

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.uk/software/323407/pureconnect)
- [View Vocalcom Hermes360 Profile](https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/323407/340225/pureconnect/vs/vocalcom-hermes360)

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