---
description: Compare SMART Service Desk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SMART Service Desk vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [SMART Service Desk \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/31189/110247/smart-service-desk/vs/freshdesk)

# Compare SMART Service Desk vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/31189/110247/smart-service-desk/vs/freshdesk

> Detailed comparison between SMART Service Desk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SMART Service Desk | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 31 | 3470 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshdesk

- API
- Alerts/Escalation
- Automated Routing
- Call Centre Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SMART Service Desk Profile](https://www.softwareadvice.co.uk/software/31189/smart-service-desk)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/31189/110247/smart-service-desk/vs/freshdesk)

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