---
description: Compare Desk Manager vs IBI-aws regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Desk Manager vs IBI-aws Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Desk Manager \<span\>vs\</span\> IBI-aws](https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws)

# Compare Desk Manager vs IBI-aws

Canonical: https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws

> Detailed comparison between Desk Manager and IBI-aws. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Desk Manager | IBI-aws |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 106 | 4 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Desk Manager

- API
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Chat/Messaging
- Customer Support
- Customisable Branding
- Data Import/Export
- Email Management
- IT Asset Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Real-Time Notifications
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

### IBI-aws

- API
- Alerts/Escalation
- Alerts/Notifications
- Chat/Messaging
- Customer Support
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Email Management
- IT Asset Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Real-Time Notifications
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

## Links

- [View Desk Manager Profile](https://www.softwareadvice.co.uk/software/310334/desk-manager)
- [View IBI-aws Profile](https://www.softwareadvice.co.uk/software/337696/ibi-aws)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Desk Manager vs IBI-aws Comparison","description":"Compare Desk Manager vs IBI-aws regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws","about":[{"@id":"https://www.softwareadvice.co.uk/software/310334/desk-manager#software"},{"@id":"https://www.softwareadvice.co.uk/software/337696/ibi-aws#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Desk Manager","description":"Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. \n\nDesk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in  knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e4b9bc19-8c2e-413f-a0c0-0aedd4174ef2.png","url":"https://www.softwareadvice.co.uk/software/310334/desk-manager","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/310334/desk-manager#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":106},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"IBI-aws","description":"IBI-aws is a customer information and knowledge search system designed to centralize customer information in within the service desk environment.\n\nWith IBI-aws, users can localize customer complaints in real time, map telephone connections transparently, and immediately assign the service instructions given. Automatic archiving of records per customer or across all customers is available for quality assurance purposes. In addition, the administration before setting costs/checking or creating projects and evaluating all costs can be carried out within IBI-aws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/37e7e765-9632-4a42-8649-ca374b52cde9.png","url":"https://www.softwareadvice.co.uk/software/337696/ibi-aws","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/337696/ibi-aws#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"operatingSystem":"Cloud, Windows, Windows on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Desk Manager vs IBI-aws","position":3,"item":"https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/310334/337696/desk-manager/vs/ibi-aws#breadcrumblist"}]}
</script>