---
description: Compare Text Request vs 360 SMS App regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Text Request vs 360 SMS App Comparison
---

Breadcrumb: [Home](/) > [Internal Communications Software](/directory/4572/internal-communications/software) > [Text Request \<span\>vs\</span\> 360 SMS App](https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp)

# Compare Text Request vs 360 SMS App

Canonical: https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp

> Detailed comparison between Text Request and 360 SMS App. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Text Request | 360 SMS App |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 1193 | 6 |
| **Starting Price** | US$59.00 | US$7.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Text Request

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Campaign Scheduling
- Contact Management
- Customer Segmentation
- Customisable Templates
- Mass Texting
- Mobile Alerts
- Monitoring
- Polls/Voting
- Real-Time Data
- Reminders
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Surveys & Feedback
- Video Conferencing

### 360 SMS App

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Campaign Scheduling
- Contact Management
- Customer Segmentation
- Customisable Templates
- Engagement Tracking
- Mass Texting
- Polls/Voting
- Reporting/Analytics
- SMS Messaging

## Links

- [View Text Request Profile](https://www.softwareadvice.co.uk/software/306855/text-request)
- [View 360 SMS App Profile](https://www.softwareadvice.co.uk/software/338470/360smsapp)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Text Request vs 360 SMS App Comparison","description":"Compare Text Request vs 360 SMS App regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp","about":[{"@id":"https://www.softwareadvice.co.uk/software/306855/text-request#software"},{"@id":"https://www.softwareadvice.co.uk/software/338470/360smsapp#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Text Request","description":"Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d2a5e044-68f7-4458-8b0e-cbe6e9ebc08e.png","url":"https://www.softwareadvice.co.uk/software/306855/text-request","@id":"https://www.softwareadvice.co.uk/software/306855/text-request#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1193},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"name":"360 SMS App","description":"360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce. \n\n360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange. \n\nFrom SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups. \n\nAutomation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers. \n\nAI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement. \n\nAI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed. \n\nCompliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields. \n\nTrusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4669adb5-3f81-479e-afc3-469843f6616d.jpeg","url":"https://www.softwareadvice.co.uk/software/338470/360smsapp","@id":"https://www.softwareadvice.co.uk/software/338470/360smsapp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Internal Communications Software","position":2,"item":"/directory/4572/internal-communications/software","@type":"ListItem"},{"name":"Text Request vs 360 SMS App","position":3,"item":"https://www.softwareadvice.co.uk/compare/306855/338470/text-request/vs/360smsapp","@type":"ListItem"}]}]}
</script>