---
description: Compare Dynamics 365 Customer Service vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service vs Milvus Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Dynamics 365 Customer Service \<span\>vs\</span\> Milvus](https://www.softwareadvice.co.uk/compare/28653/246233/dynamics-365-customer-service/vs/milvus)

# Compare Dynamics 365 Customer Service vs Milvus

Canonical: https://www.softwareadvice.co.uk/compare/28653/246233/dynamics-365-customer-service/vs/milvus

> Detailed comparison between Dynamics 365 Customer Service and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 Customer Service | Milvus |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 7 | 298 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, Phone Support, Chat |
| **Training** | Live Online | Live Online, Webinars |

## Key features

### Dynamics 365 Customer Service

- Alerts/Escalation
- Call Centre Management
- Chatbot
- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management

### Milvus

- API
- Alerts/Escalation
- Call Centre Management
- Capacity Management
- Chatbot
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Tracking
- Issue Scheduling
- Knowledge Base Management
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management

## Links

- [View Dynamics 365 Customer Service Profile](https://www.softwareadvice.co.uk/software/28653/dynamics-365-customer-service)
- [View Milvus Profile](https://www.softwareadvice.co.uk/software/246233/milvus)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/28653/246233/dynamics-365-customer-service/vs/milvus)

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