---
description: Compare Dynamics 365 Customer Service vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Dynamics 365 Customer Service \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk)

# Compare Dynamics 365 Customer Service vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk

> Detailed comparison between Dynamics 365 Customer Service and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 Customer Service | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 7 | 3412 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online | Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365 Customer Service

- AI Copilot
- Alerts/Escalation
- Call Centre Management
- Chatbot
- Collaboration Tools
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

### Freshdesk

- AI Copilot
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Wiki

## Links

- [View Dynamics 365 Customer Service Profile](https://www.softwareadvice.co.uk/software/28653/dynamics-365-customer-service)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk)

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