---
description: Compare KnowledgeOwl vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: KnowledgeOwl vs Document360 Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [KnowledgeOwl \<span\>vs\</span\> Document360](https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360)

# Compare KnowledgeOwl vs Document360

Canonical: https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360

> Detailed comparison between KnowledgeOwl and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | KnowledgeOwl | Document360 |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 237 | 290 |
| **Starting Price** | US$100.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### KnowledgeOwl

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Website Integration
- Wiki
- Workflow Management

### Document360

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Website Integration
- Wiki
- Workflow Management

## Links

- [View KnowledgeOwl Profile](https://www.softwareadvice.co.uk/software/28525/knowledgeowl)
- [View Document360 Profile](https://www.softwareadvice.co.uk/software/96197/document360)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"KnowledgeOwl vs Document360 Comparison","description":"Compare KnowledgeOwl vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360","about":[{"@id":"https://www.softwareadvice.co.uk/software/28525/knowledgeowl#software"},{"@id":"https://www.softwareadvice.co.uk/software/96197/document360#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"KnowledgeOwl","description":"Knowledge base software you'll enjoy using!\n\nIf you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted.\n\nWho KnowledgeOwl is perfect for:\n\nYou're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two.\n\nWhat makes KnowledgeOwl different:\n\nOur AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest.\n\nWe are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers.\n\nHere are some of our most popular features (but we have loads more!):\n\nReader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: \"Don't ever change this feature, it sets you apart.\"\n\nYour content can stay fresh without the stress\nArticle versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic \"Needs Review\" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day.\n\nComplete design freedom\nWant to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional.\n\nThe support experience you've always dreamed of\nOur support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: \"Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found.\"\n\nYou can also feel good knowing you're in the hands of folks who care\nWe're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service.\n\nStart with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/558d1089-66e5-409c-918d-051f85ed9146.png","url":"https://www.softwareadvice.co.uk/software/28525/knowledgeowl","@id":"https://www.softwareadvice.co.uk/software/28525/knowledgeowl#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":237},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.\n\nBy Industry: SaaS, IT &amp; consulting, finance, healthcare, education, and manufacturing\n\nKey Capabilities:\n\nAI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation.\n\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs.\n\nSEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nCategory Manager: Organize and restructure content effortlessly with drag-and-drop control.\n\nInteractive Demos &amp; Video: Record screens, add videos and embed guided walkthroughs directly into articles.\n\nCustom Workflows: Set review stages, owners and deadlines to fit your documentation process.\n\nPro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection.\n\nBrand Customization: Tailor portal design, layout and color themes to your brand.\n\nSecurity: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/151f310e-6f56-462e-8e59-dedf319e3e3d.png","url":"https://www.softwareadvice.co.uk/software/96197/document360","@id":"https://www.softwareadvice.co.uk/software/96197/document360#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"KnowledgeOwl vs Document360","position":3,"item":"https://www.softwareadvice.co.uk/compare/28525/96197/knowledgeowl/vs/document360","@type":"ListItem"}]}]}
</script>
