---
description: Compare TeamSupport vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: TeamSupport vs Document360 Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [TeamSupport \<span\>vs\</span\> Document360](https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360)

# Compare TeamSupport vs Document360

Canonical: https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360

> Detailed comparison between TeamSupport and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TeamSupport | Document360 |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 848 | 290 |
| **Starting Price** | US$45.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### TeamSupport

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Website Integration
- Wiki
- Workflow Management

### Document360

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Website Integration
- Wiki
- Workflow Management

## Links

- [View TeamSupport Profile](https://www.softwareadvice.co.uk/software/2808/teamsupport)
- [View Document360 Profile](https://www.softwareadvice.co.uk/software/96197/document360)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TeamSupport vs Document360 Comparison","description":"Compare TeamSupport vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360","about":[{"@id":"https://www.softwareadvice.co.uk/software/2808/teamsupport#software"},{"@id":"https://www.softwareadvice.co.uk/software/96197/document360#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"TeamSupport","description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT &amp; NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/85314f93-2437-423e-b17c-f98b64034f24.png","url":"https://www.softwareadvice.co.uk/software/2808/teamsupport","@id":"https://www.softwareadvice.co.uk/software/2808/teamsupport#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":848},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.\n\nBy Industry: SaaS, IT &amp; consulting, finance, healthcare, education, and manufacturing\n\nKey Capabilities:\n\nAI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation.\n\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs.\n\nSEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nCategory Manager: Organize and restructure content effortlessly with drag-and-drop control.\n\nInteractive Demos &amp; Video: Record screens, add videos and embed guided walkthroughs directly into articles.\n\nCustom Workflows: Set review stages, owners and deadlines to fit your documentation process.\n\nPro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection.\n\nBrand Customization: Tailor portal design, layout and color themes to your brand.\n\nSecurity: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/151f310e-6f56-462e-8e59-dedf319e3e3d.png","url":"https://www.softwareadvice.co.uk/software/96197/document360","@id":"https://www.softwareadvice.co.uk/software/96197/document360#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"TeamSupport vs Document360","position":3,"item":"https://www.softwareadvice.co.uk/compare/2808/96197/teamsupport/vs/document360","@type":"ListItem"}]}]}
</script>