---
description: Compare Capsule vs EngageBay CRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Capsule vs EngageBay CRM Comparison
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/387/online-crm/software) > [Capsule \<span\>vs\</span\> EngageBay CRM](https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay)

# Compare Capsule vs EngageBay CRM

Canonical: https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay

> Detailed comparison between Capsule and EngageBay CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Capsule | EngageBay CRM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 167 | 907 |
| **Starting Price** | £14.00 | US$14.99 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Capsule

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Client Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- For Real Estate
- For Startups
- Lead Capture
- Lead Management
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Social Media Integration
- Source Tracking
- Web Forms

### EngageBay CRM

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Client Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- For Real Estate
- For Startups
- Lead Capture
- Lead Management
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Social Media Integration
- Source Tracking
- Web Forms

## Links

- [View Capsule Profile](https://www.softwareadvice.co.uk/software/27508/capsule)
- [View EngageBay CRM Profile](https://www.softwareadvice.co.uk/software/83835/engagebay)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capsule vs EngageBay CRM Comparison","description":"Compare Capsule vs EngageBay CRM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay","about":[{"@id":"https://www.softwareadvice.co.uk/software/27508/capsule#software"},{"@id":"https://www.softwareadvice.co.uk/software/83835/engagebay#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Capsule","description":"Capsule is a cloud-based CRM application that enables small and midsize organizations to keep track of the people and organizations, along with interactions and opportunities in the sales pipeline. Capsule provides a ticket management module to help employees resolve customer support inquiries. Tasks and notifications assigned to contacts, deals and cases help users understand what needs to be done when.\n\nCapsule offers many customization options to help tailor the system to meet the needs of different businesses, including custom fields, tags and branding options. It allows users to define sales processes with configurable milestones for each stage of the pipeline. Each milestone is linked with a success criterion that is used to generate revenue forecasts.\n\nCapsule supports integrations with a range of leading small-business solutions for customer support, email marketing, document management and accounting. The solution is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5d982ab2-92b5-419b-aa07-a92fee99bffb.jpg","url":"https://www.softwareadvice.co.uk/software/27508/capsule","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/27508/capsule#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":167},"offers":{"price":"14","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"EngageBay CRM","description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/14e5a0df-e59a-4021-a06f-156f45d28fe0.png","url":"https://www.softwareadvice.co.uk/software/83835/engagebay","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/83835/engagebay#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":907},"offers":{"price":"14.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/387/online-crm/software","@type":"ListItem"},{"name":"Capsule vs EngageBay CRM","position":3,"item":"https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/27508/83835/capsule/vs/engagebay#breadcrumblist"}]}
</script>