---
description: Compare osTicket vs Spiceworks Cloud Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs Spiceworks Cloud Help Desk Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [osTicket \<span\>vs\</span\> Spiceworks Cloud Help Desk](https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software)

# Compare osTicket vs Spiceworks Cloud Help Desk

Canonical: https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software

> Detailed comparison between osTicket and Spiceworks Cloud Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | Spiceworks Cloud Help Desk |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 584 |
| **Starting Price** | US$12.00 | US$6.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | FAQs/Forum, Knowledge Base, Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

### Spiceworks Cloud Help Desk

- Analytics
- Asset Tracking
- Automated Responses
- Automated Routing
- Capacity Management
- Dashboard
- For Websites
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Monitoring
- Project Management
- Root Cause Analysis
- Self Service Portal
- Service Level Agreement (SLA) Management
- Task Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.co.uk/software/27500/osticket)
- [View Spiceworks Cloud Help Desk Profile](https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs Spiceworks Cloud Help Desk Comparison","description":"Compare osTicket vs Spiceworks Cloud Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software","about":[{"@id":"https://www.softwareadvice.co.uk/software/27500/osticket#software"},{"@id":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"osTicket","description":"osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.\n\nThe platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of \"auto assign,\" incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests.\n\nWith interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55c5528c-ce65-4d65-bbf0-1a29fac92a4b.jpg","url":"https://www.softwareadvice.co.uk/software/27500/osticket","@id":"https://www.softwareadvice.co.uk/software/27500/osticket#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":76},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Spiceworks Cloud Help Desk","description":"Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.\n\n\nThe self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.\n\n\nSpiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7696bc90-03bb-4add-93f4-d2f755059f1f.jpg","url":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software","@id":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":584},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/4296/itsm/software","@type":"ListItem"},{"name":"osTicket vs Spiceworks Cloud Help Desk","position":3,"item":"https://www.softwareadvice.co.uk/compare/27500/365499/osticket/vs/spiceworks-network-management-software","@type":"ListItem"}]}]}
</script>