---
description: Compare ServiceNow vs Desk365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow vs Desk365 Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [ServiceNow \<span\>vs\</span\> Desk365](https://www.softwareadvice.co.uk/compare/27432/328067/service-now/vs/desk365)

# Compare ServiceNow vs Desk365

Canonical: https://www.softwareadvice.co.uk/compare/27432/328067/service-now/vs/desk365

> Detailed comparison between ServiceNow and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Desk365 |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 344 | 12 |
| **Starting Price** | US$100.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Desk365

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.softwareadvice.co.uk/software/27432/service-now)
- [View Desk365 Profile](https://www.softwareadvice.co.uk/software/328067/desk365)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27432/328067/service-now/vs/desk365)

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