---
description: Compare HESK vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HESK vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [HESK \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management)

# Compare HESK vs JIRA Service Management

Canonical: https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management

> Detailed comparison between HESK and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HESK | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 8 | 763 |
| **Starting Price** | US$39.95 | US$20.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HESK

- Customer Support
- Customizable Fields
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

### JIRA Service Management

- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Capacity Management
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- Customizable Fields
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Scheduling
- Self Service Portal
- Support Ticket Management
- Ticket Management

## Links

- [View HESK Profile](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk)
- [View JIRA Service Management Profile](https://www.softwareadvice.co.uk/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HESK vs JIRA Service Management Comparison","description":"Compare HESK vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management","about":[{"@id":"https://www.softwareadvice.co.uk/software/27216/sysaid-hesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/116349/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"HESK","description":"HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.\n\n\nThe ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.\n\n\nHESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9ab5e002-b8b4-4a39-82fb-58786107d79e.jpg","url":"https://www.softwareadvice.co.uk/software/27216/sysaid-hesk","@id":"https://www.softwareadvice.co.uk/software/27216/sysaid-hesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":8},"offers":{"price":"39.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.co.uk/software/116349/jira-service-management","@id":"https://www.softwareadvice.co.uk/software/116349/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"HESK vs JIRA Service Management","position":3,"item":"https://www.softwareadvice.co.uk/compare/27216/116349/sysaid-hesk/vs/jira-service-management","@type":"ListItem"}]}]}
</script>