---
description: Compare HESK vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HESK vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [HESK \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/27216/110247/sysaid-hesk/vs/freshdesk)

# Compare HESK vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/27216/110247/sysaid-hesk/vs/freshdesk

> Detailed comparison between HESK and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HESK | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 8 | 3408 |
| **Starting Price** | US$39.95 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HESK

- Customer Support
- Customizable Fields
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

### Freshdesk

- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- Customizable Fields
- Dashboard
- Engagement Tracking
- IT Asset Management
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management
- Wiki

## Links

- [View HESK Profile](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27216/110247/sysaid-hesk/vs/freshdesk)

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