---
description: Compare LiveChat vs Raiseaticket regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Raiseaticket Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveChat \<span\>vs\</span\> Raiseaticket](https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket)

# Compare LiveChat vs Raiseaticket

Canonical: https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket

> Detailed comparison between LiveChat and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Raiseaticket |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1715 | 46 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Key features

### LiveChat

- Alerts/Escalation
- Automated Routing
- Configurable Workflow
- Customisable Templates
- Deal Management
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Automation
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveChat Profile](https://www.softwareadvice.co.uk/software/27068/livechat)
- [View Raiseaticket Profile](https://www.softwareadvice.co.uk/software/461867/Raiseaticket)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Raiseaticket Comparison","description":"Compare LiveChat vs Raiseaticket regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket","about":[{"@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.co.uk/software/461867/Raiseaticket#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.co.uk/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Raiseaticket","description":"Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications. \n\nSupport teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance. \n\nRaiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/823b36b6-f6ac-4942-a780-1348515e63ce.png","url":"https://www.softwareadvice.co.uk/software/461867/Raiseaticket","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/461867/Raiseaticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":46},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"LiveChat vs Raiseaticket","position":3,"item":"https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/27068/461867/livechat/vs/Raiseaticket#breadcrumblist"}]}
</script>