---
description: Compare LiveChat vs Desk365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Desk365 Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [LiveChat \<span\>vs\</span\> Desk365](https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365)

# Compare LiveChat vs Desk365

Canonical: https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365

> Detailed comparison between LiveChat and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Desk365 |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 1715 | 12 |
| **Starting Price** | US$25.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### LiveChat

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Secure Data Storage
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Desk365

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Secure Data Storage
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View LiveChat Profile](https://www.softwareadvice.co.uk/software/27068/livechat)
- [View Desk365 Profile](https://www.softwareadvice.co.uk/software/328067/desk365)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Desk365 Comparison","description":"Compare LiveChat vs Desk365 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365","about":[{"@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.co.uk/software/328067/desk365#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.co.uk/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Desk365","description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, and Automations \n\nSolve support requests across every channel your customers are on with an omni-channel approach. \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/01176f7b-16fd-46ad-b30a-a6c08b30f00e.png","url":"https://www.softwareadvice.co.uk/software/328067/desk365","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/328067/desk365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":12},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software for Schools","position":2,"item":"/directory/3857/schools/software","@type":"ListItem"},{"name":"LiveChat vs Desk365","position":3,"item":"https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/27068/328067/livechat/vs/desk365#breadcrumblist"}]}
</script>