---
description: Compare LiveChat vs HESK regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs HESK Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [LiveChat \<span\>vs\</span\> HESK](https://www.softwareadvice.co.uk/compare/27068/27216/livechat/vs/sysaid-hesk)

# Compare LiveChat vs HESK

Canonical: https://www.softwareadvice.co.uk/compare/27068/27216/livechat/vs/sysaid-hesk

> Detailed comparison between LiveChat and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | HESK |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 8 |
| **Starting Price** | US$25.00 | US$39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### LiveChat

- Account Alerts
- Account Management
- Configurable Workflow
- Customisable Templates
- Customizable Fields
- Deal Management
- Engagement Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Real-Time Chat
- Real-Time Data
- Reminders
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### HESK

- Customizable Fields
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View LiveChat Profile](https://www.softwareadvice.co.uk/software/27068/livechat)
- [View HESK Profile](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27068/27216/livechat/vs/sysaid-hesk)

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