---
description: Compare Kayako vs LiveChat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kayako vs LiveChat Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Kayako \<span\>vs\</span\> LiveChat](https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat)

# Compare Kayako vs LiveChat

Canonical: https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat

> Detailed comparison between Kayako and LiveChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kayako | LiveChat |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 174 | 1715 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Kayako

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### LiveChat

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Kayako Profile](https://www.softwareadvice.co.uk/software/27060/kayako)
- [View LiveChat Profile](https://www.softwareadvice.co.uk/software/27068/livechat)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kayako vs LiveChat Comparison","description":"Compare Kayako vs LiveChat regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat","about":[{"@id":"https://www.softwareadvice.co.uk/software/27060/kayako#software"},{"@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Kayako","description":"Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. \n\nKayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/99c7f1d3-fbec-466c-9230-ead442f00d8c.png","url":"https://www.softwareadvice.co.uk/software/27060/kayako","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/27060/kayako#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":174},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.co.uk/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/4569/live-chat/software","@type":"ListItem"},{"name":"Kayako vs LiveChat","position":3,"item":"https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/27060/27068/kayako/vs/livechat#breadcrumblist"}]}
</script>