---
description: Compare Kayako vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kayako vs Milvus Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Kayako \<span\>vs\</span\> Milvus](https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus)

# Compare Kayako vs Milvus

Canonical: https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus

> Detailed comparison between Kayako and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kayako | Milvus |
| **Overall rating** | 4.0/5 | 4.8/5 |
| **Total Reviews** | 174 | 298 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars |

## Key features

### Kayako

- API
- Access Controls/Permissions
- Alerts/Escalation
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Ticket Management

### Milvus

- API
- Access Controls/Permissions
- Alerts/Escalation
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Ticket Management

## Links

- [View Kayako Profile](https://www.softwareadvice.co.uk/software/27060/kayako)
- [View Milvus Profile](https://www.softwareadvice.co.uk/software/246233/milvus)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kayako vs Milvus Comparison","description":"Compare Kayako vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus","about":[{"@id":"https://www.softwareadvice.co.uk/software/27060/kayako#software"},{"@id":"https://www.softwareadvice.co.uk/software/246233/milvus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Kayako","description":"Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. \n\nKayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/99c7f1d3-fbec-466c-9230-ead442f00d8c.png","url":"https://www.softwareadvice.co.uk/software/27060/kayako","@id":"https://www.softwareadvice.co.uk/software/27060/kayako#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":174},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Milvus","description":"Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.co.uk/software/246233/milvus","@id":"https://www.softwareadvice.co.uk/software/246233/milvus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/4569/live-chat/software","@type":"ListItem"},{"name":"Kayako vs Milvus","position":3,"item":"https://www.softwareadvice.co.uk/compare/27060/246233/kayako/vs/milvus","@type":"ListItem"}]}]}
</script>