---
description: Compare HappyFox Help Desk vs ServiceNow regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HappyFox Help Desk vs ServiceNow Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [HappyFox Help Desk \<span\>vs\</span\> ServiceNow](https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now)

# Compare HappyFox Help Desk vs ServiceNow

Canonical: https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now

> Detailed comparison between HappyFox Help Desk and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HappyFox Help Desk | ServiceNow |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 92 | 348 |
| **Starting Price** | US$24.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### HappyFox Help Desk

- Approval Process Control
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### ServiceNow

- Approval Process Control
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View HappyFox Help Desk Profile](https://www.softwareadvice.co.uk/software/26972/happyfox)
- [View ServiceNow Profile](https://www.softwareadvice.co.uk/software/27432/service-now)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HappyFox Help Desk vs ServiceNow Comparison","description":"Compare HappyFox Help Desk vs ServiceNow regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now","about":[{"@id":"https://www.softwareadvice.co.uk/software/26972/happyfox#software"},{"@id":"https://www.softwareadvice.co.uk/software/27432/service-now#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"HappyFox Help Desk","description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d8ac0cc1-6ea0-4ad4-9a24-61e8774df576.jpg","url":"https://www.softwareadvice.co.uk/software/26972/happyfox","@id":"https://www.softwareadvice.co.uk/software/26972/happyfox#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":92},"offers":{"price":"24","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ServiceNow","description":"ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.\n\nServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.\n\nWith ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.\n\nServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/168e0895-bf2c-41cf-8455-1e78f7fe8aab.png","url":"https://www.softwareadvice.co.uk/software/27432/service-now","@id":"https://www.softwareadvice.co.uk/software/27432/service-now#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":348},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/1630/it-ticketing/software","@type":"ListItem"},{"name":"HappyFox Help Desk vs ServiceNow","position":3,"item":"https://www.softwareadvice.co.uk/compare/26972/27432/happyfox/vs/service-now","@type":"ListItem"}]}]}
</script>
