---
description: Compare Zendesk Suite vs JivoChat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs JivoChat Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> JivoChat](https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat)

# Compare Zendesk Suite vs JivoChat

Canonical: https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat

> Detailed comparison between Zendesk Suite and JivoChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | JivoChat |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 105 |
| **Starting Price** | £45.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Email Management
- For Startups
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

### JivoChat

- API
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Email Management
- For Startups
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View JivoChat Profile](https://www.softwareadvice.co.uk/software/75321/jivochat)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs JivoChat Comparison","description":"Compare Zendesk Suite vs JivoChat regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat","about":[{"@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.co.uk/software/75321/jivochat#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"JivoChat","description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1c5732cc-a188-445a-8cd6-8ae2a7ec9241.png","url":"https://www.softwareadvice.co.uk/software/75321/jivochat","@id":"https://www.softwareadvice.co.uk/software/75321/jivochat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":105},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs JivoChat","position":3,"item":"https://www.softwareadvice.co.uk/compare/26892/75321/zendesk-talk/vs/jivochat","@type":"ListItem"}]}]}
</script>