---
description: Compare Zendesk Suite vs FreeScout regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs FreeScout Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Zendesk Suite \<span\>vs\</span\> FreeScout](https://www.softwareadvice.co.uk/compare/26892/450318/zendesk-talk/vs/FreeScout)

# Compare Zendesk Suite vs FreeScout

Canonical: https://www.softwareadvice.co.uk/compare/26892/450318/zendesk-talk/vs/FreeScout

> Detailed comparison between Zendesk Suite and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | FreeScout |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 4072 | 13 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Issue Scheduling
- Knowledge Management
- Lead Management
- Mobile App
- Multi-Channel Communication
- Recording
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View FreeScout Profile](https://www.softwareadvice.co.uk/software/450318/FreeScout)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/450318/zendesk-talk/vs/FreeScout)

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