---
description: Compare Zendesk Suite vs Freshchat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Freshchat Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Freshchat](https://www.softwareadvice.co.uk/compare/26892/436347/zendesk-talk/vs/freshchat)

# Compare Zendesk Suite vs Freshchat

Canonical: https://www.softwareadvice.co.uk/compare/26892/436347/zendesk-talk/vs/freshchat

> Detailed comparison between Zendesk Suite and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Freshchat |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 4072 | 115 |
| **Starting Price** | £45.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View Freshchat Profile](https://www.softwareadvice.co.uk/software/436347/freshchat)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/436347/zendesk-talk/vs/freshchat)

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