---
description: Compare Zendesk Suite vs Deepser regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Deepser Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> Deepser](https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser)

# Compare Zendesk Suite vs Deepser

Canonical: https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser

> Detailed comparison between Zendesk Suite and Deepser. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Deepser |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4083 | 57 |
| **Starting Price** | £45.00 | US$28.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback

### Deepser

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View Deepser Profile](https://www.softwareadvice.co.uk/software/426975/deepser)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Deepser Comparison","description":"Compare Zendesk Suite vs Deepser regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser","about":[{"@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.co.uk/software/426975/deepser#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4083,"ratingValue":4.4},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Deepser","description":"Deepser is the only 100% Italian Service Management platform with native AI capabilities, designed to help organizations simplify operations, improve service delivery and gain complete visibility across business processes. Trusted by more than 350,000 active users, Deepser combines Help Desk, IT Service Management, Enterprise Service Management, CRM and process automation in a single modular ecosystem that adapts to the unique needs of each organization. Built with a no-code approach and a high level of configurability, it enables companies to digitize and optimize workflows without the complexity, costs and limitations often associated with traditional enterprise platforms. Whether deployed in IT, Customer Service, Human Resources, Facilities Management or Operations, Deepser provides a flexible foundation for managing services through a unified and scalable platform.\n\nMore than a traditional ITSM solution, Deepser was created to break down silos between departments and transform service management into a strategic driver of business performance. Its native AI capabilities support users and teams throughout daily activities by helping them find information faster, automate repetitive tasks and improve decision-making. Through intelligent agents, workflow automation and advanced knowledge management, organizations can reduce manual effort, accelerate response times and deliver a better experience to both employees and customers. The platform includes a comprehensive set of capabilities such as ticket management, asset management, CMDB, service catalog, CRM, SLA management, knowledge base, surveys, workflow orchestration and reporting, all connected through a centralized data model that provides a complete view of operations. This unified approach helps organizations increase efficiency, maintain governance and adapt quickly to changing business requirements.\n\nDeveloped and supported entirely in Italy, Deepser offers organizations a different approach to digital transformation. Instead of forcing companies to adapt to rigid software structures, the platform is designed to adapt to the way each business works. Its modular architecture allows teams to start with the functionalities they need today and expand over time without replacing systems or disrupting existing processes. Combined with rapid implementation, dedicated local support and continuous innovation, Deepser enables organizations to achieve measurable results faster while maintaining full control over their data, processes and service strategy. The result is a modern Service Management platform that empowers organizations to work smarter, improve collaboration across teams and create long-term operational value without the overhead and complexity of traditional enterprise solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b3bccf2f-3f7d-4789-93b1-11121b86bb2e.png","url":"https://www.softwareadvice.co.uk/software/426975/deepser","@id":"https://www.softwareadvice.co.uk/software/426975/deepser#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":57,"ratingValue":4.6},"offers":{"price":"28","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Zendesk Suite vs Deepser","position":3,"item":"https://www.softwareadvice.co.uk/compare/26892/426975/zendesk-talk/vs/deepser","@type":"ListItem"}]}]}
</script>