---
description: Compare Zendesk Suite vs SMART Service Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs SMART Service Desk Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> SMART Service Desk](https://www.softwareadvice.co.uk/compare/26892/31189/zendesk-talk/vs/smart-service-desk)

# Compare Zendesk Suite vs SMART Service Desk

Canonical: https://www.softwareadvice.co.uk/compare/26892/31189/zendesk-talk/vs/smart-service-desk

> Detailed comparison between Zendesk Suite and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | SMART Service Desk |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4090 | 31 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Call Centre Management
- Change Management
- Contract/License Management
- Customisable Branding
- Email Management
- Incident Management
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Call Centre Management
- Change Management
- Contract/License Management
- Customisable Branding
- Email Management
- Incident Management
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View SMART Service Desk Profile](https://www.softwareadvice.co.uk/software/31189/smart-service-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/31189/zendesk-talk/vs/smart-service-desk)

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