Zendesk Suite vs Gorgias Comparison

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online... Learn more

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Gorgias

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management,... Learn more

Target size

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Zendesk Suite

Overall rating

4.4
(4,014 reviews)

Features rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
4.3
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Gorgias

Overall rating

4.7
(117 reviews)

Features rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.6
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Zendesk Suite
Not provided by vendor
  • Free Version
  • Free Trial
Gorgias
  • Free Version
  • Free Trial
Zendesk Suite
  • Cloud-based
  • On-premise
Gorgias
  • Cloud-based
  • On-premise
Zendesk Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat