---
description: Compare Zendesk Suite vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs SysAid Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> SysAid](https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm)

# Compare Zendesk Suite vs SysAid

Canonical: https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm

> Detailed comparison between Zendesk Suite and SysAid. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | SysAid |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 511 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

### SysAid

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View SysAid Profile](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs SysAid Comparison","description":"Compare Zendesk Suite vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm","about":[{"@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SysAid","description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7373cfc4-13a3-43a7-99fe-41fea47fc52b.jpeg","url":"https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":511},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs SysAid","position":3,"item":"https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/26892/158389/zendesk-talk/vs/sysaid-it-crm#breadcrumblist"}]}
</script>