---
description: Compare Zendesk Suite vs Bitrix24 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Bitrix24 Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> Bitrix24](https://www.softwareadvice.co.uk/compare/26892/128326/zendesk-talk/vs/bitrix24)

# Compare Zendesk Suite vs Bitrix24

Canonical: https://www.softwareadvice.co.uk/compare/26892/128326/zendesk-talk/vs/bitrix24

> Detailed comparison between Zendesk Suite and Bitrix24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Bitrix24 |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 4090 | 1002 |
| **Starting Price** | £45.00 | £69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Account Management
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Capacity Management
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Project Management
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

### Bitrix24

- Account Management
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Capacity Management
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Project Management
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View Bitrix24 Profile](https://www.softwareadvice.co.uk/software/128326/bitrix24)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/26892/128326/zendesk-talk/vs/bitrix24)

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