---
description: Compare Nextiva vs Cresta regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nextiva vs Cresta Comparison
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [Nextiva \<span\>vs\</span\> Cresta](https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta)

# Compare Nextiva vs Cresta

Canonical: https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta

> Detailed comparison between Nextiva and Cresta. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Cresta |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 914 | 1 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Nextiva

- Activity Dashboard
- Alerts/Escalation
- Auto-Dialer
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Generative AI
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

### Cresta

- Activity Dashboard
- Alerts/Escalation
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Content Management
- Generative AI
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Links

- [View Nextiva Profile](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip)
- [View Cresta Profile](https://www.softwareadvice.co.uk/software/362595/cresta)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nextiva vs Cresta Comparison","description":"Compare Nextiva vs Cresta regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta","about":[{"@id":"https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip#software"},{"@id":"https://www.softwareadvice.co.uk/software/362595/cresta#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Nextiva","description":"Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.\n\nNextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support.  Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ec616c65-2377-4517-aec7-719d0fa5dffb.png","url":"https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip","@id":"https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Cresta","description":"Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-enabled tools and natural language processing with advanced human coaching to achieve real-time matching of agents’ performance with the specific needs of each customer or opportunity. With features, such as visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across businesses and implement smarter decisions based on current, historical, or predicted data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2aa37f73-c2ed-4732-b29c-f9a03a8995f0.png","url":"https://www.softwareadvice.co.uk/software/362595/cresta","@id":"https://www.softwareadvice.co.uk/software/362595/cresta#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/1710/computer-telephony-integration/software","@type":"ListItem"},{"name":"Nextiva vs Cresta","position":3,"item":"https://www.softwareadvice.co.uk/compare/2683/362595/nextiva-business-voip/vs/cresta","@type":"ListItem"}]}]}
</script>