---
description: Compare CM.com Communications Platform vs Gupshup regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CM.com Communications Platform vs Gupshup Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [CM.com Communications Platform \<span\>vs\</span\> Gupshup](https://www.softwareadvice.co.uk/compare/267356/323217/cm-com-communications-platform/vs/gupshup)

# Compare CM.com Communications Platform vs Gupshup

Canonical: https://www.softwareadvice.co.uk/compare/267356/323217/cm-com-communications-platform/vs/gupshup

> Detailed comparison between CM.com Communications Platform and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CM.com Communications Platform | Gupshup |
| **Overall rating** | 4.9/5 | 4.3/5 |
| **Total Reviews** | 7 | 35 |
| **Starting Price** | £0.01 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CM.com Communications Platform

- API
- Alerts/Notifications
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Personalisation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- SMS Marketing
- SMS Messaging

### Gupshup

- API
- Alerts/Notifications
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Personalisation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- SMS Marketing
- SMS Messaging

## Links

- [View CM.com Communications Platform Profile](https://www.softwareadvice.co.uk/software/267356/cm-com-communications-platform)
- [View Gupshup Profile](https://www.softwareadvice.co.uk/software/323217/gupshup)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/267356/323217/cm-com-communications-platform/vs/gupshup)

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