---
description: Compare Commence vs SugarCRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Commence vs SugarCRM Comparison
---

Breadcrumb: [Home](/) > [Hotel CRM Software](/directory/339/hospitality-hotel-resort-crm/software) > [Commence \<span\>vs\</span\> SugarCRM](https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm)

# Compare Commence vs SugarCRM

Canonical: https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm

> Detailed comparison between Commence and SugarCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Commence | SugarCRM |
| **Overall rating** | 4.9/5 | 3.8/5 |
| **Total Reviews** | 44 | 410 |
| **Starting Price** | US$29.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Commence

- API
- CRM
- Calendar/Reminder System
- Channel Management
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- Lead Management
- Lead Qualification
- Opportunity Management
- Performance Metrics
- Proposal Generation
- Referral Tracking
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Social Media Integration
- Territory Management
- Workflow Management

### SugarCRM

- API
- CRM
- Calendar/Reminder System
- Channel Management
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- Lead Management
- Lead Qualification
- Opportunity Management
- Performance Metrics
- Proposal Generation
- Referral Tracking
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Social Media Integration
- Territory Management
- Workflow Management

## Links

- [View Commence Profile](https://www.softwareadvice.co.uk/software/2549/commence)
- [View SugarCRM Profile](https://www.softwareadvice.co.uk/software/21128/sugarcrm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Commence vs SugarCRM Comparison","description":"Compare Commence vs SugarCRM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm","about":[{"@id":"https://www.softwareadvice.co.uk/software/2549/commence#software"},{"@id":"https://www.softwareadvice.co.uk/software/21128/sugarcrm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Commence","description":"Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.\n\n\nThe dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails.\n\n\nMarketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns.\n\n\nAdditionally, Commence CRM manages the sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.\n\n\nCommence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca9fabca-38da-49a8-a481-38200f9f2ce5.png","url":"https://www.softwareadvice.co.uk/software/2549/commence","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/2549/commence#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":44},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"SugarCRM","description":"SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research*, all the while providing contemporary features that align with evolving needs.\n\nThe platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems.\n\nWith its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement.\n\nSugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully integrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey.\n\nDifferentiators: SugarCRM investment includes:\n\n- Core Support - EU, NA, APAC\n- Dedicated Customer Success Manager\n- Unlimited modules / fields\n- Unlimited API calls\n- Unlimited workflows\n- Product enhancements / upgrades x 4 per year\n- Product support 12/5\n- Embedded AI\n- Database Backups\n- Mobile Access\n- 2 x Sandboxes\n- 60GB data storage + 1GB per user\n- NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO)\n- SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include:\nAustralia - Sydney\nCanada - Montreal\nGermany - Frankfurt\nSingapore\nUnited Kingdom - London\nUnited States - Portland, Oregon\n\nFor additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/\n\n\n\n\n\n*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1f196182-58ee-4f11-a51e-fe182ed22141.gif","url":"https://www.softwareadvice.co.uk/software/21128/sugarcrm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/21128/sugarcrm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.8,"bestRating":5,"ratingCount":410},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Hotel CRM Software","position":2,"item":"/directory/339/hospitality-hotel-resort-crm/software","@type":"ListItem"},{"name":"Commence vs SugarCRM","position":3,"item":"https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/2549/21128/commence/vs/sugarcrm#breadcrumblist"}]}
</script>
