---
description: Compare RingCX vs Castel Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: RingCX vs Castel Contact Center Comparison
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [RingCX \<span\>vs\</span\> Castel Contact Center](https://www.softwareadvice.co.uk/compare/24307/63557/ringcentral-contact/vs/castel-contact-center)

# Compare RingCX vs Castel Contact Center

Canonical: https://www.softwareadvice.co.uk/compare/24307/63557/ringcentral-contact/vs/castel-contact-center

> Detailed comparison between RingCX and Castel Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | RingCX | Castel Contact Center |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 253 | 2 |
| **Starting Price** | US$65.00 | US$1.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### RingCX

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- Skills Tracking

### Castel Contact Center

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Predictive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View RingCX Profile](https://www.softwareadvice.co.uk/software/24307/ringcentral-contact)
- [View Castel Contact Center Profile](https://www.softwareadvice.co.uk/software/63557/castel-contact-center)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/24307/63557/ringcentral-contact/vs/castel-contact-center)

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The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. 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