---
description: Compare BugHerd vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BugHerd vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [BugHerd \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management)

# Compare BugHerd vs JIRA Service Management

Canonical: https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management

> Detailed comparison between BugHerd and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BugHerd | JIRA Service Management |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 65 | 765 |
| **Starting Price** | US$50.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### BugHerd

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Bug Tracking
- Bug/Issue Capture
- Collaboration Tools
- Commenting/Notes
- Feedback Management
- Issue Management
- Issue Tracking
- Prioritisation
- Project Management
- Status Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Bug Tracking
- Bug/Issue Capture
- Collaboration Tools
- Commenting/Notes
- Feedback Management
- Issue Management
- Issue Tracking
- Prioritisation
- Project Management
- Status Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View BugHerd Profile](https://www.softwareadvice.co.uk/software/23703/bugherd)
- [View JIRA Service Management Profile](https://www.softwareadvice.co.uk/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BugHerd vs JIRA Service Management Comparison","description":"Compare BugHerd vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management","about":[{"@id":"https://www.softwareadvice.co.uk/software/23703/bugherd#software"},{"@id":"https://www.softwareadvice.co.uk/software/116349/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"BugHerd","description":"It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. \n\nThere's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs.  They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information.\n\nBugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information\n\nEvery piece of feedback is automatically turned into a task for your team to track and action. \n \nIf you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click. \n\nBugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. \n\nTry BugHerd free today with a 7-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b59c23cc-7227-4b2a-b2cd-02e13196f2fc.png","url":"https://www.softwareadvice.co.uk/software/23703/bugherd","@id":"https://www.softwareadvice.co.uk/software/23703/bugherd#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":65},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.co.uk/software/116349/jira-service-management","@id":"https://www.softwareadvice.co.uk/software/116349/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":765},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/4318/issue-tracking/software","@type":"ListItem"},{"name":"BugHerd vs JIRA Service Management","position":3,"item":"https://www.softwareadvice.co.uk/compare/23703/116349/bugherd/vs/jira-service-management","@type":"ListItem"}]}]}
</script>