---
description: Compare BugHerd vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BugHerd vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [BugHerd \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk)

# Compare BugHerd vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk

> Detailed comparison between BugHerd and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BugHerd | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 65 | 3412 |
| **Starting Price** | US$50.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### BugHerd

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Collaboration Tools
- Drag & Drop
- Feedback Management
- Issue Management
- Issue Tracking
- Prioritisation
- Project Management
- Tagging
- Task Management
- Task Tagging
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Collaboration Tools
- Computer Telephony Integration
- Drag & Drop
- Feedback Management
- Issue Management
- Issue Tracking
- Prioritisation
- Project Management
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View BugHerd Profile](https://www.softwareadvice.co.uk/software/23703/bugherd)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BugHerd vs Freshdesk Comparison","description":"Compare BugHerd vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.uk/software/23703/bugherd#software"},{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"BugHerd","description":"It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. \n\nThere's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs.  They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information.\n\nBugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information\n\nEvery piece of feedback is automatically turned into a task for your team to track and action. \n \nIf you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click. \n\nBugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. \n\nTry BugHerd free today with a 7-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b59c23cc-7227-4b2a-b2cd-02e13196f2fc.png","url":"https://www.softwareadvice.co.uk/software/23703/bugherd","@id":"https://www.softwareadvice.co.uk/software/23703/bugherd#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":65},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3412},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/4318/issue-tracking/software","@type":"ListItem"},{"name":"BugHerd vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.uk/compare/23703/110247/bugherd/vs/freshdesk","@type":"ListItem"}]}]}
</script>