---
description: Compare Calabrio ONE vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Calabrio ONE vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Calabrio ONE \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.co.uk/compare/231268/323407/calabrio-one-suite/vs/pureconnect)

# Compare Calabrio ONE vs Genesys Cloud CX

Canonical: https://www.softwareadvice.co.uk/compare/231268/323407/calabrio-one-suite/vs/pureconnect

> Detailed comparison between Calabrio ONE and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Genesys Cloud CX |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 263 | 262 |
| **Starting Price** | US$295.00 | US$75.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Calabrio ONE

- AI/Machine Learning
- Archiving & Retention
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- KPI Monitoring
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Productivity Analysis
- Real-Time Data
- Recording
- Skills Tracking
- Surveys & Feedback
- Variable Workforce
- Video Conferencing

### Genesys Cloud CX

- AI/Machine Learning
- Archiving & Retention
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- KPI Monitoring
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Productivity Analysis
- Real-Time Data
- Recording
- Skills Tracking
- Surveys & Feedback
- Variable Workforce
- Video Conferencing

## Links

- [View Calabrio ONE Profile](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.uk/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/231268/323407/calabrio-one-suite/vs/pureconnect)

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