---
description: Compare Help Scout vs tawk.to regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs tawk.to Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups](/directory/3235/startup/software) > [Help Scout \<span\>vs\</span\> tawk.to](https://www.softwareadvice.co.uk/compare/2280/87716/help-scout/vs/tawk-to)

# Compare Help Scout vs tawk.to

Canonical: https://www.softwareadvice.co.uk/compare/2280/87716/help-scout/vs/tawk-to

> Detailed comparison between Help Scout and tawk.to. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | tawk.to |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 226 | 343 |
| **Starting Price** | US$55.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Autoresponders
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Email Monitoring
- For Startups
- Help Desk Management
- Lead Management
- Mobile Access
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations

### tawk.to

- API
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Mobile Access
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transfers/Routing

## Links

- [View Help Scout Profile](https://www.softwareadvice.co.uk/software/2280/help-scout)
- [View tawk.to Profile](https://www.softwareadvice.co.uk/software/87716/tawk-to)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/2280/87716/help-scout/vs/tawk-to)

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