---
description: Compare Help Scout vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups](/directory/3235/startup/software) > [Help Scout \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk)

# Compare Help Scout vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk

> Detailed comparison between Help Scout and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Help Scout | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 225 | 3408 |
| **Starting Price** | US$55.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Freshdesk

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.softwareadvice.co.uk/software/2280/help-scout)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Help Scout vs Freshdesk Comparison","description":"Compare Help Scout vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.uk/software/2280/help-scout#software"},{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Help Scout","description":"Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate.\n\nThe platform includes a shared inbox that allows teams to collaborate and manage customer communications in one place. It offers a help center that enables customers to find self-service support and answers to common questions. The live chat functionality allows for real-time conversations with customers to provide instant support. The platform also includes proactive messaging capabilities to help engage customers with targeted messages. Additionally, Help Scout provides an omnichannel support solution, giving teams a unified platform to manage customer interactions across various channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/db314e5f-c140-42c3-8d3a-109fff718a65.png","url":"https://www.softwareadvice.co.uk/software/2280/help-scout","@id":"https://www.softwareadvice.co.uk/software/2280/help-scout#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":225},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM for Startups","position":2,"item":"/directory/3235/startup/software","@type":"ListItem"},{"name":"Help Scout vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.uk/compare/2280/110247/help-scout/vs/freshdesk","@type":"ListItem"}]}]}
</script>