---
description: Compare SugarCRM vs Dynamics 365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SugarCRM vs Dynamics 365 Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups](/directory/3235/startup/software) > [SugarCRM \<span\>vs\</span\> Dynamics 365](https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm)

# Compare SugarCRM vs Dynamics 365

Canonical: https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm

> Detailed comparison between SugarCRM and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SugarCRM | Dynamics 365 |
| **Overall rating** | 3.8/5 | 4.4/5 |
| **Total Reviews** | 410 | 5811 |
| **Starting Price** | US$59.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### SugarCRM

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Commission Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Opportunity Management
- Real-Time Data
- Reminders
- Support Ticket Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Commission Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Opportunity Management
- Real-Time Data
- Reminders
- Support Ticket Management

## Links

- [View SugarCRM Profile](https://www.softwareadvice.co.uk/software/21128/sugarcrm)
- [View Dynamics 365 Profile](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SugarCRM vs Dynamics 365 Comparison","description":"Compare SugarCRM vs Dynamics 365 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm","about":[{"@id":"https://www.softwareadvice.co.uk/software/21128/sugarcrm#software"},{"@id":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"SugarCRM","description":"SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research*, all the while providing contemporary features that align with evolving needs.\n\nThe platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems.\n\nWith its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement.\n\nSugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully integrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey.\n\nDifferentiators: SugarCRM investment includes:\n\n- Core Support - EU, NA, APAC\n- Dedicated Customer Success Manager\n- Unlimited modules / fields\n- Unlimited API calls\n- Unlimited workflows\n- Product enhancements / upgrades x 4 per year\n- Product support 12/5\n- Embedded AI\n- Database Backups\n- Mobile Access\n- 2 x Sandboxes\n- 60GB data storage + 1GB per user\n- NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO)\n- SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include:\nAustralia - Sydney\nCanada - Montreal\nGermany - Frankfurt\nSingapore\nUnited Kingdom - London\nUnited States - Portland, Oregon\n\nFor additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/\n\n\n\n\n\n*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1f196182-58ee-4f11-a51e-fe182ed22141.gif","url":"https://www.softwareadvice.co.uk/software/21128/sugarcrm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/21128/sugarcrm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.8,"bestRating":5,"ratingCount":410},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Dynamics 365","description":"Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel &amp; Word.\n\nThe Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.\n\nMicrosoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e01a7bb0-5c0b-40c6-8de8-3de78302b5ac.png","url":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":5811},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM for Startups","position":2,"item":"/directory/3235/startup/software","@type":"ListItem"},{"name":"SugarCRM vs Dynamics 365","position":3,"item":"https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/21128/106335/sugarcrm/vs/microsoft-dynamics-crm#breadcrumblist"}]}
</script>