---
description: Compare NiCE CXone vs Puzzel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs Puzzel Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [NiCE CXone \<span\>vs\</span\> Puzzel](https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel)

# Compare NiCE CXone vs Puzzel

Canonical: https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel

> Detailed comparison between NiCE CXone and Puzzel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Puzzel |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$110.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### NiCE CXone

- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customisable Templates
- Employee Scheduling
- FCC Compliance
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- Recording
- SMS Messaging
- Skills Tracking

### Puzzel

- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Chatbot
- Computer Telephony Integration
- Contact Management
- Employee Scheduling
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- SMS Messaging

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce)
- [View Puzzel Profile](https://www.softwareadvice.co.uk/software/45073/puzzel)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel)

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