---
description: Compare CXone Mpower vs Puzzel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs Puzzel Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [CXone Mpower \<span\>vs\</span\> Puzzel](https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel)

# Compare CXone Mpower vs Puzzel

Canonical: https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel

> Detailed comparison between CXone Mpower and Puzzel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | Puzzel |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### CXone Mpower

- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customisable Templates
- Employee Scheduling
- FCC Compliance
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- Recording
- SMS Messaging
- Skills Tracking

### Puzzel

- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Chatbot
- Computer Telephony Integration
- Contact Management
- Employee Scheduling
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- SMS Messaging

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce)
- [View Puzzel Profile](https://www.softwareadvice.co.uk/software/45073/puzzel)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs Puzzel Comparison","description":"Compare CXone Mpower vs Puzzel regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel","about":[{"@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software"},{"@id":"https://www.softwareadvice.co.uk/software/45073/puzzel#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c6a04692-fb78-42d2-a3b3-073e994d9b06.png","url":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Puzzel","description":"Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.\n\n\nPuzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.\n\n\nPuzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.\n\n\nPuzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7fe4055b-ec4b-43b3-9876-8cb13dbf499c.png","url":"https://www.softwareadvice.co.uk/software/45073/puzzel","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/45073/puzzel#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/1630/it-ticketing/software","@type":"ListItem"},{"name":"CXone Mpower vs Puzzel","position":3,"item":"https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/20067/45073/nice-incontact-cxone-workforce/vs/puzzel#breadcrumblist"}]}
</script>